Help & SupportFrequently asked questionsLow-cost Business Calling
Low-cost Business Calling
General
- What is Orbitel’s Low-costing Business Calling?
- Who can use Low-cost Business Calling?
- Is the service legal?
- Can I sign up and use the Low-cost Business Calling service if my office is not located in one of the major cities?
- How will signing up for Low-cost Business Calling impact my current telephone bills?
- How many individual telephone lines can I sign up for with Low-cost business calling?
- How do I use the service? Do I need to dial an extra code?
- What types of calls can I make with Low-cost business calling?
- What is the name of the service?
- Where can I find service usage information by telephone number?
- Do I need to cancel my service with BTC in order to be able to use Low-cost business calling?
Sign-up
Accounts and payment methods
Technical questions
27. Can I simultaneously use ADSL from a different provider and Orbitel’s Low-cost Business Calling?
General questions
With Low-cost Business Calling you will save an average of 25% from your telephone bills for long-distance, international and calls to mobile networks. You are keeping your current number. There are no subscription or monthly fees.
The service is designed to be used by companies and organizations that would like to lower their telephone bills for international, long-distance and calls to mobile operators.
Absolutely. Orbitel is a licensed telephone operator and owns a personalized certificate for the provision of “Carrier Selection” services.
Can I sign up and use the Low-cost Business Calling service if my office is not located in one of the major cities?
Sure, the service is available from any point within Bulgaria.
You keep your current telephone number and make your calls just as usual with the same high quality. The only difference is the optimization of your telephone bill thanks to the profitable prices of Low-cost Business Calling service.
As many as you like. The more numbers you include in the service, the more you will optimize your telephone bill.
As many as you like. The more numbers you include in the service, the more you will optimize your telephone bill.
You do not need to change your telephone habits. For your convenience, we provide you with easy, fast and free technical solutions.
With Low-cost Business Calling you can call long-distance, international and mobile numbers.
Until May 6, 2007 the service name was "Business Orbiphone". Starting May 7, 2007, the service has a new name—Low-cost Business Calling. The name change does not affect, but only reaffirms the quality of the service.
Just go to http://my.orbitel.bg and from the ????? section select LINK (or follow the direct link to your usage statistics)
No. You need to be a BTC client in order to use the service.
Sign-up
Call us toll-free at 010 012 from anywhere in Bulgaria and we will do anything we can to start optimizing your telephone bills now.
Accounts and payment methods
You will receive your telephone bill once a month.
Yes. We provide our clients with statistics which allow them to track their incoming and outgoing calling for free. You can view a record of your outgoing calling in real time on the internet: you can check when a call was made, its duration, rate and total price. Your personal report can be exported to your computer and managed with MS Excel.
You can pay your bill via a bank transfer, at any Orbitel office, as well as at any of 150 Postbank offices or 100 Bulbank branches.
Orbitel only charges you for the calls you make. There are no monthly subscription or set-up fees. You will need to continue paying your traditional operator service subscription fees.
No. There are no monthly service fees.
No. BTC does not charge you in any way for using Low-cost Business Calling.
Technical questions
No. You keep your current telephone numbers.
Yes, your partners will be able to see your number, just as before.
No, the service will not compromise your telephone connection quality in any way. Orbitel’s national telephone operator license guarantees that.
Does signing up for Low-cost Business Calling change the way my telephone lines are maintained? Who is responsible for resolving issues with my telephone line?
No. You continue to pay a monthly subscription fee to the traditional operator and they are responsible for the maintenance of your line, regardless of which operator you have selected. If you have a probblem, call us right away. We will do our best to help you.
You can reach us via phone 24 hours a day, 7 days a week on our telephone numbers.
Contact us using our 24x7 support line or email us.
Sure. You won't have any problems useing Orbitel’s Low-cost Business Calling together with ADSL provided by another company.
Do you need to install any equipment so that I can use Low-cost Business Calling, and if so, what kind?
Yes, if you have a telephone center, we will adjust all your settings and install Orbitel line adapters.
No, there is no voice lag.